Shipping & Returns FAQ - Nickdesk

Shipping Information

How much does shipping cost?

Gaming Desks: Free shipping on all desk orders within the continental US
Accessories Under $50: $9.99 standard shipping
Accessories $50+: Free shipping
Alaska, Hawaii, Puerto Rico: Additional $49 shipping fee
Express shipping: Available for $29.99 (3-5 business days)

How long does shipping take?

Standard Shipping: 5-7 business days for desks, 3-5 business days for accessories
Express Shipping: 3-5 business days (accessories only)
Large Items (Desks): May require 1-2 additional days for white glove delivery scheduling

Do you ship internationally?

Currently, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico.

How will my order be shipped?

Gaming Desks: Shipped via freight carrier with white glove delivery service (includes indoor delivery and debris removal)
Accessories: Shipped via FedEx or UPS in protective packaging
Large Orders: May be split into multiple shipments for optimal protection

Can I track my order?

Yes! You'll receive a tracking number via email within 24 hours of your order shipping. For freight deliveries, the carrier will contact you directly to schedule delivery.

What if my item arrives damaged?

Contact us immediately at support@nickdesk.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Returns & Exchanges

What is your return policy?

30-day return window from delivery date
Free returns on defective or damaged items
Customer-initiated returns: $99 return shipping fee for desks, $15 for accessories
All items must be in original condition with original packaging

How do I start a return?

Email support@nickdesk.com with your order number and reason for return
We'll send you a return authorization number and instructions
Package the item securely in original packaging
Schedule pickup (desks) or drop off at designated carrier location (accessories)

When will I receive my refund?

Processing time: 3-5 business days after we receive your return
Refund method: Original payment method
Partial refunds: May apply if item shows signs of use beyond normal inspection

Can I exchange an item?

Yes! Contact us to arrange an exchange. You'll pay any price difference and applicable shipping fees.

What items cannot be returned?

Items damaged due to misuse or normal wear
Items returned after 30 days
Items missing original packaging or hardware
Custom or personalized items

What if my desk doesn't fit through my door?

We offer a fit guarantee! If your desk doesn't fit due to access issues, contact us within 48 hours of attempted delivery for a full refund.

Assembly & Support

Do desks come assembled?

Gaming desks require assembly. Each desk includes:

Detailed instruction manual with illustrations
All necessary hardware and tools
Access to our online assembly videos
Email support for assembly questions

Do you offer assembly service?

White glove assembly service is available for $149 in select metropolitan areas. Contact us to check availability in your area.

What if I'm missing parts or hardware?

Contact support@nickdesk.com immediately. We'll rush ship any missing components at no charge.

Contact Information

Customer Support Hours: Monday-Friday, 9 AM - 6 PM EST

Email: support@nickdesk.com
Phone: 1-800-NICKDESK (1-800-642-5337)
Live Chat: Available on our website during business hours

For fastest service, please have your order number ready when contacting us.

Internal Policy Reference

Shipping Policies

Free shipping threshold: $50 for accessories, all desks
Freight partnerships: Major carriers with white glove service
Packaging standards: Double-box fragile items, corner protection for desks
Insurance: Full value coverage on all shipments

Return Processing

Return authorization required for all returns
Quality check upon return receipt
Restocking fee: 15% for customer-initiated returns showing use
Return shipping costs: Customer responsible unless defective/damaged

Customer Service Standards

Response time: Within 4 hours during business hours
Resolution goal: Same-day for simple issues, 48 hours for complex issues
Escalation: Manager involvement for returns over $500 or customer satisfaction issues

Shipping and Returns FAQs